Shipping Policy
1. Shipping Time
Delivery times vary by product availability. Estimated delivery time is 15-30 business days.
We do not split shipments. If you want to receive items separately as they become available, please purchase them in individual orders.
2. Shipping Services
Orders to North America are shipped via UPS, FedEx, or DHL.
We do not ship to PO Boxes.
Deliveries to Alaska, Hawaii, and mountainous regions may take longer than average.
3. Shipping Fees and Customs
We do not accept free returns for non-quality issues.
4. Address Verification and Shipping Requests
Double-check your shipping information before placing an order.
If you need to make changes after shipment, we cannot guarantee successful redirection, and any risks or costs will be the customer's responsibility.
Orders are only shipped to the country specified at checkout.
For special shipping requests, please contact us at katerk.marketing2@gmail.com.
5. Delivery Restrictions
We are not responsible for delays or failed deliveries due to:
Incorrect address or contact information.
Consignee refusing or failing to accept delivery.
Restricted access locations (e.g., schools, work units, gated communities).
Force Majeure Events including but not limited to weather disruptions, transportation interruptions, customs delays, governmental actions, or natural disasters.
6. Customs and Clearance
If customs clearance is required, we will notify you via email.
If goods are destroyed or returned due to customs delays, the customer is responsible.
7. Delivery Schedule
Deliveries do not occur on weekends, national holidays, or festival days.
8. Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can track your order by:
Logging into your Katerk account and visiting "My Orders"
Contacting customer service at support01@katerk.com
9. Inspection and Acceptance
Upon delivery, inspect the package carefully before signing.
If the item is damaged or the box is broken, do not sign or open it. Contact us immediately.
Once signed for, the delivery is considered accepted.
To protect your rights, we highly recommend recording a full unboxing video.
Report any damage or missing items within 24 hours of delivery.
Thank you for choosing Katerk!
FAQ
General
Katerk products combine the practicality of household tools with the fun and flexibility of DIY, enabling effortless repairs, home projects, and creative activities for the whole family.
Our rotary tool is designed for DIY projects and household tasks. It cannot cut thick metal, and cutting thick wood may require several passes. This tool is ideal for crafting, small repairs, and creative projects, but it is not meant for heavy-duty industrial cutting.
Higher-powered versions of our tools offer smoother operation and slightly faster performance for DIY tasks. All versions are designed for household and crafting projects, so while higher power may feel more efficient, the core functionality and versatility remain the same.
Shipping
Most orders arrive in 15–30 business days, depending on your location and customs process.
No worries — shipping is free, and no customs duties or extra fees will be charged.
We only accept free returns for quality issues. For non-quality reasons, return shipping costs are the buyer’s responsibility.
Please record an unboxing video and contact us within 24 hours of delivery at support01@katerk.com. We’ll help you right away.